IT Support Technician

Advance IT Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in IT services is looking for a dedicated IT Support professional to provide Level 1 and 2 support. This role involves troubleshooting, installations, and maintaining IT systems both remotely and onsite. Candidates should have a diploma and a minimum of 3 years of experience in IT support, with strong analytical and problem-solving skills. Join a collaborative team where your contributions are valued and recognized through incentives and career development opportunities.

Benefits

Incentive Scheme and Bonuses

Career Development

Employee Benefits

Collaborative and inclusive work culture

Tight-knit team environment

Qualifications

• Minimum 3 years of relevant experience in IT Support.
• Holders of Diploma and above are preferred.
• Good analytical and problem-solving skills.

Responsibilities

• Provide Level 1 and 2 IT support, both remote and on-site.
• Install, configure, and set up IT systems, software, and peripherals.
• Troubleshoot and resolve tickets in the system.

Skills

Analytical skills

Problem-solving skills

Positive mindset

Proactive mindset

Education

Diploma or higher

Job description

Advance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.

To us, IT should be Secure, Scalable, and Simple to manage.

Job Description

• Level 1 and 2 IT support

• Remote or On-site IT support and maintenance service. For users and end users devices.

• Installation, configuration, and setup of IT systems, software, and peripherals. Client’s customer helpdesk support

• User and device-level support

• Response, follow up, or escalate tickets in the ticket system

• Troubleshooting and break fixes

• Maintenance and updates

• Access and accounts for onboarding and offboarding

• Create or Update documentation

Requirements

• Minimum Diploma and above holders.

• Minimum 3 years of relevant experience in IT Support

• Good analytical and problem-solving skills.

• Positive and Proactive mindset.

What we’re offering

• Incentive Scheme and Bonuses

• Career Development

• Employee Benefits

• Collaborative and inclusive work culture

• Tight-knit team environment