IT Support Technician

EBEL INDUSTRIES PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology solutions company in Singapore is seeking a technical support specialist to provide hands-on support for IT systems, hardware, and network devices. The ideal candidate should have a Higher Nitec in IT Systems and Network, and possess strong problem-solving skills. Familiarity with open-source software and clear communication with non-technical users are essential. This role involves maintaining IT assets and ensuring system uptime.

Qualifications

• Minimum Higher Nitec in IT Systems and Network.
• Basic knowledge of PC hardware, networking, and common operating systems.
• Prior experience in IT support or system setup preferred.

Responsibilities

• Provide hands‑on technical support for computers, printers, network devices, and smart systems.
• Install, configure, and maintain workstations and business software.
• Perform routine troubleshooting for hardware and network issues.

Skills

Technical support

Problem-solving

Communication

Education

Higher Nitec in IT Systems and Network

Tools

LibreOffice

Linux

Job description

Job Scope

• Provide hands‑on technical support for computers, printers, network devices, and smart systems within the site.
• Install, configure, and maintain workstations and essential business software (Windows and open‑source environments).
• Perform routine troubleshooting for hardware, network, and connectivity issues.
• Maintain system uptime, file sharing, and basic data backup processes.
• Keep IT assets, cabling, and documentation well‑organised and up to date.
• Support CCTV, access control, and smart/IoT devices when required.
• Work closely with the IT Manager to implement improvements, adopt open technologies, and streamline operations.

Requirements

• Minimum Higher Nitec in IT Systems and Network.
• Basic knowledge of PC hardware, networking, and common operating systems.
• Prior experience in IT support or system setup preferred.
• Comfortable learning new tools and platforms (e.g. LibreOffice, Linux, open‑source utilities).
• Strong problem‑solving attitude — able to investigate, test, and learn independently.
• Organised and methodical, keeps records and follows process documentation.
• Communicates clearly and can explain issues in plain language to non‑technical users.