IT SUPPORT SPECIALIST / TECHNICIAN / 5-DAY

TECHPOWER ENGINEERING PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading tech engineering company in Singapore is seeking an IT Support Specialist to provide Tier 1 and Tier 2 support for hardware and software issues. The ideal candidate has 3 years of IT support experience and is proficient with Windows and macOS. Responsibilities include troubleshooting network issues, onboarding new hires, and maintaining documentation for common fixes. This full-time role offers an opportunity to contribute significantly to the team's operational efficiency.

Qualifications

• 3 years of experience in IT support.
• Proficiency with Windows and macOS environments.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware and software.
• Diagnose and resolve network connectivity and system performance issues.
• Set up workstations for new hires and manage user accounts.

Skills

Technical support

Troubleshooting

User training

Communication

Job description

Job Title: IT Support Specialist

Location: Pasir Panjang, Singapore

Job Type: Full time

Key Responsibilities

• Technical Support: Provide Tier 1 and Tier 2 support for hardware (laptops, printers, mobile devices) and software (SaaS, OS, internal tools).
• Troubleshooting: Diagnose and resolve issues related to network connectivity, VPNs, and system performance.
• Onboarding/Offboarding: Set up workstations for new hires, manage user accounts in ActiveDirectory/Google Workspace, and recover assets from departing employees.
• Maintenance: Perform routine system updates, patches, and backups to ensure security and stability.
• Documentation: Maintain an accurate inventory of assets and document common fixes in our internal knowledge base.

Qualifications & Skills

• Experience: 3 years of experience in IT support.
• Technical Knowledge: Proficiency with Windows and macOS environments. Familiarity with Microsoft 365.
• Soft Skills: Excellent verbal and written communication. The ability to translate "tech speak" into plain English for users.