IT Support Specialist - End User support/AV Systems (Yearly renewable contract)

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an IT Support Specialist to provide technical solutions that minimize disruption and ensure user satisfaction. The role requires strong analytical and communication skills, as well as teamwork. Candidates should possess a diploma or degree in IT or a related field, with 2-3 years of experience in IT support. The position offers a dynamic work environment with opportunities to collaborate across various teams.

Qualifications

• Strong technical and troubleshooting skills to address day-to-day IT issues.
• Analytical mindset with the ability to gather, study, and interpret information.
• Willingness to tackle complex problems and see them through to resolution.
• Excellent interpersonal and communication skills.
• Team player with a collaborative attitude.

Responsibilities

• Provide effective and comprehensive technical support to resolve user issues.
• Oversee and manage IT equipment including laptops and audiovisual devices.
• Prevent planned and unplanned outages to minimize disruptions.
• Identify and recommend upgrades for outdated technologies.
• Provide general audiovisual support for internal events.
• Promote adoption of cloud strategies with productivity tools.
• Assist with IT support for onboarding activities.
• Collaborate with cross-functional teams to resolve complex issues.

Job description

Job Overview:

We are seeking a proactive and technically skilled IT Support Specialist. This role is responsible for providing comprehensive technical solutions to support internal teams, ensuring minimal disruption to business operations and high user satisfaction. The ideal candidate will possess strong analytical, communication, and problem-solving skills, with a team-oriented mindset.

Key Responsibilities:

• Provide effective and comprehensive technical support to resolve user issues, minimizing recurrence and maximizing productivity.
• Oversee and manage IT equipment including laptops, audiovisual devices, and mobile devices. This includes hardware patching, compliance, and ensuring equipment meets internal standards.
• Proactively prevent planned and unplanned outages to minimize system disruptions.
• Contribute to a reliable technical environment by identifying and recommending upgrades or replacements for outdated technologies.
• Provide general audiovisual (AV) and IT support for internal events and meetings.
• Support initiatives related to cloud strategies by promoting adoption of productivity tools such as Google Workspace.
• Assist with IT support for onboarding activities, including provisioning of equipment and configuring software/hardware.
• Collaborate with cross-functional teams (Infrastructure, Groupware, Security, etc.) to troubleshoot and resolve complex technical issues.

Key Requirements:

• Strong technical and troubleshooting skills to address day-to-day IT issues.
• Analytical mindset with the ability to gather, study, and interpret information.
• Experience with various software, hardware, and IT applications.
• Willingness to tackle complex problems and see them through to resolution.
• Excellent interpersonal and communication skills.
• Team player with a collaborative attitude.

Education:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

Experience:

• 2 - 3 years of proven experience in a technical support or IT operations role.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA Registration No. R22111084

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