IT Support Specialist (12-month Contract/Tuas)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Specialist for comprehensive software and hardware technical services. The role includes system maintenance, user training, and troubleshooting network issues. Ideal candidates will hold a relevant degree and possess strong communication skills.

Qualifications

• Minimum 2 years of relevant work experience.
• Familiar with Windows OS and computer hardware.
• Ability to support Office Network and VPN.

Responsibilities

• Perform routine maintenance, installation, and upgrades for Windows operating systems.
• Provide user guidance and training on software and hardware.
• Handle helpdesk tickets and perform troubleshooting.

Skills

Communication

Troubleshooting

Network Configuration

Software Installation

Education

College diploma or bachelor's degree in computer science

Job description

Responsibilities:

Software Technical Services

• System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
• Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
• User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
• Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

• Hardware installation, debugging, network configuration, peripheral installation, and driver installation
• Detection, localization, and troubleshooting of hardware faults
• Providing hardware repair and delivery services
• Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
• Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
• Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

• Terminal network connections
• Terminal network troubleshooting
• Network connections and troubleshooting from switches to terminals
• Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

• Handle tickets assigned by the Call Center and complete them on time
• Address other Helpdesk tasks as per the client's work arrangements

Requirements:

• Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
• Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Familiar with the configuration of various application software
• Have good communication skills and the ability to plan and organize work.