IT Support Specialist

Grupokaybee Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Grupokaybee Pte Ltd seeks an experienced IT Support Specialist for their Singapore office. Responsibilities include providing Level 1 and 2 support for IT infrastructures, configuring software, and basic network troubleshooting. The role requires a minimum of 5 years of hands-on experience and expertise in Microsoft Windows and 365 applications, ensuring smooth IT operations and support for users.

Qualifications

• Minimum 5 years of hands-on IT support experience in a corporate environment.
• Strong knowledge of Microsoft Windows and Microsoft 365 Suite.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide Level 1 and 2 support for desktops, laptops, and mobile devices.
• Configure and troubleshoot Windows-based PCs.
• Perform basic network troubleshooting and maintain IT asset inventory.

Skills

Troubleshooting

Microsoft Windows 10/11

Microsoft 365

Network Fundamentals

Interpersonal Skills

Education

Diploma or Degree in Information Technology

Job description

Grupokaybee Pte Ltd is a multinational import/export company dedicated to connecting buyers with quality-conscious suppliers worldwide. The company is committed to providing cost-efficient sourcing, robust logistics, and on-time distribution across the entire value chain. Grupokaybee's vision is to simplify trade across borders by offering personalized and innovative end-to-end solutions in an ever-changing world.

Job Summary

We are seeking a highly capable IT Support Specialist with at least 5 years of experience to provide end-user support and ensure smooth day-to-day IT operations at our Singapore office. The ideal candidate will be hands-on with troubleshooting, maintaining IT infrastructure, and supporting a wide range of software and hardware platforms.

Key Responsibility

• Provide Level 1 and 2 support for desktops, laptops, printers, and mobile devices.
• Configure, maintain, and troubleshoot Windows-based PCs, Microsoft 365 applications, and enterprise software.
• Install and upgrade hardware and software applications.
• Perform basic network troubleshooting (LAN/WAN/Wi-Fi), IP configuration, and printer setup.
• Coordinate with vendors for hardware repair and software support.
• Maintain IT asset inventory and documentation of IT procedures and configurations.
• Provide remote support to users across other locations if required.
• Ensure IT policies, security protocols, and data privacy guidelines are followed.
• Support onboarding/offboarding of employees from an IT setup perspective.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of hands-on IT support experience in a corporate environment.
• Strong knowledge of, Microsoft Windows 10/11 and Microsoft 365 Suite. PC imaging and deployment tools. Remote desktop tools and ticketing systems. Network fundamentals (TCP/IP, DNS, DHCP).
• Experience in supporting cloud-based environments (Microsoft 365, OneDrive, Teams, SharePoint).
• Basic understanding of endpoint security, antivirus, and data backup systems.
• Ability to work independently and manage multiple tasks with minimal supervision.
• Strong interpersonal and communication skills with a service-oriented mindset.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  International Trade and Development

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