IT Support Specialist

ROYAL PLAZA; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is actively looking for an IT Support Specialist to enhance their technology operations. The role encompasses overseeing IT systems, supporting upgrades, and ensuring compliance with security standards, alongside providing critical tech support and solving technical issues. Ideal candidates will have a degree in IT and relevant experience in the hospitality sector, valuing skills in infrastructure management and problem resolution.

Qualifications

• 1-5 years experience in IT systems management, preferably in hospitality.
• Strong understanding of IT infrastructure including networks and servers.
• Certifications like CompTIA A+, Network+ are advantageous.

Responsibilities

• Oversee daily IT systems performance and assist staff with technical issues.
• Support IT upgrades and maintain security protocols.
• Document IT systems and prepare performance reports.

Skills

Problem-solving

Communication

Technical proficiency in IT infrastructure

Education

Diploma or Bachelor's degree in Computer Science or IT

Tools

OPERA systems

PBX systems

Job description

Job Summary:

The IT Support Specialist plays a vital role in managing the hotel's daily technology operations. This position involves maintaining and improving IT infrastructure, troubleshooting technical issues, and supporting various IT initiatives across multiple hotel locations. The role requires hands-on experience in system management, problem resolution, and ensuring technology enhances operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations & Support:

• Oversee the daily performance of IT systems, including network, server, and storage maintenance across hotel properties.
• Provide technical assistance to staff and corporate employees, ensuring swift issue resolution.
• Maintain and update IT systems to enhance efficiency and security.

2. IT Project Assistance:

• Support IT upgrades, including enhancements to Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Work closely with the relevant teams to ensure timely and effective project execution.

3. Cybersecurity & Compliance:

• Help implement security protocols to protect IT systems from cyber threats.
• Assist in security audits and vulnerability assessments to ensure compliance with industry regulations such as GDPR and PCI DSS.

4. IT Infrastructure Maintenance:

• Contribute to configuring, maintaining, and monitoring IT infrastructure, including cloud solutions, networks, and servers.
• Ensure system reliability through regular backups, patch updates, and performance monitoring.

5. Technical Support & Troubleshooting:

• Serve as the first line of support for technical concerns, resolving issues effectively and escalating when necessary.
• Collaborate with IT teams and vendors to address hardware and software problems.

6. Vendor Coordination:

• Assist in managing vendor relationships, service providers, and contractors for IT solutions.
• Help evaluate new technology options to enhance existing systems.

7. Documentation & Reporting:

• Maintain comprehensive documentation of IT systems, configurations, and troubleshooting procedures.
• Prepare regular reports on system performance, incidents, and project progress.

Requirements:

• Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 1 to 5 years of experience in IT systems management, ideally within the hospitality industry.
• Technical Proficiency: Strong understanding of IT infrastructure, including networks, servers, and storage, along with experience in PMS and POS systems.
• Problem-solving Abilities: Skilled at diagnosing and resolving technical issues efficiently.
• Communication Skills: Strong interpersonal skills for collaborating with internal teams and external vendors.
• Commitment: Provide support after office hours, on a rotating basis.

Preferred Skills:

• Knowledge of cloud computing, cybersecurity strategies, and IT compliance standards.
• Familiarity with OPERA and PBX systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are advantageous.