IT Support Specialist

SMARTT PRECISION MFG PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading manufacturing company based in Singapore is looking for an IT Support Specialist to provide technical support and ensure smooth operation of IT systems. The ideal candidate will have at least 2 years of experience in a helpdesk role and must be proficient in Windows operating systems and Active Directory. This role involves both hands-on troubleshooting and comprehensive documentation responsibilities, making attention to detail essential. Competitive benefits will be provided.

Qualifications

• 2+ years of experience in a technical support or helpdesk role.
• Basic understanding of cybersecurity principles and IT compliance frameworks.
• High attention to detail, especially for documentation and follow-up tasks.

Responsibilities

• Provide first-line and second-line technical support to end-users.
• Diagnose and resolve hardware issues on desktops, laptops, and mobile devices.
• Assist in IT audits and creating standard operating procedures.

Skills

Problem-solving

Technical troubleshooting

Documentation skills

Communication skills

Time management

Education

Diploma or Degree in Information Technology or related field

Tools

Windows operating systems

Active Directory

Microsoft 365 admin center

Job description

Job Summary:

We are looking for a detail-oriented, technically skilled, and service-driven IT Support Specialist to join us. This role requires a balance of hands-on technical troubleshooting and IT documentation responsibilities, ensuring smooth operations across all company systems and user endpoints. The ideal candidate is a self-starter who thrives in fast-paced environments, can resolve technical issues independently, and maintains precise documentation and procedural compliance.

Job Description:

• Provide first-line and second-line technical support to end-users (hardware, software, network, peripherals).
• Diagnose and resolve hardware issues on desktops, laptops, mobile devices, and other user equipment.
• Perform installation, configuration, and maintenance of operating systems, applications, and updates.
• Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi), including routers, switches, VPN, and firewalls.
• Set up and manage user accounts, access rights, email, and collaboration tools (e.g., Microsoft 365, Google Workspace).
• Provide on-site or remote support for video conferencing systems, printers, and other office equipment.
• Assist with IT asset deployment (e.g., laptops, phones), imaging, and hardware lifecycle management.
• Maintain accurate IT asset inventory (hardware, software licenses, warranties, etc.).
• Create and update technical documentation, how-to guides, and knowledge base articles.
• Track and manage support requests using a ticketing system.
• Assist in IT audits, security compliance documentation, and standard operating procedure (SOP) creation.
• Record incidents, actions taken, and resolutions for future reference and reporting.
• Enforce and support IT security best practices, such as password policies, antivirus, and data encryption.
• Participate in onboarding and offboarding processes (IT orientation, access control, equipment handover).
• Identify and escalate potential security threats or vulnerabilities to Direct Superior.
• Assist in IT projects such as office moves, system upgrades, cloud migrations, and deployments.
• Coordinate with vendors and service providers for external support, repairs, and licensing.
• Support regular system backups, patch management, and disaster recovery procedures.
• Other ad hoc duties as assigned.

Job Requirement:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in a technical support or helpdesk role.
• Proficient with Windows operating systems.
• Familiar with Active Directory, Microsoft 365 admin center, and basic networking.
• Basic understanding of cybersecurity principles and IT compliance frameworks.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to manage time effectively and prioritize multiple requests.
• High attention to detail, especially for documentation and follow-up tasks.