IT Support Specialist

Responsibilities:

• Provide general IT support services in a serviced office environment with mostly multi-national clients.
• Handle IT support needs of local internal teams
• Provide quotation to clients based on their request, coordinate with local IT vendors
• Manage L1 & L2 Tickets
• Maintain local IT Inventory

Primary Technical Skills

• Experience with Cisco LAN support/troubleshooting.
• Experience with Microsoft Windows, Mac and/or Linux desktop operating systems in a network.
• Knowledge in MS Office suite, Apple and Android smart devices support.

Qualifications

Ideally, the individual must possess at least three of the following qualifications:

• Higher Diploma in Computing or Bachelor Degree in Science or above
• At least 2-3 years experience in front line IT support in a multi-national company.
• Current Microsoft Certified Software Engineer (MCSE) accreditation
• Cisco Certified Network Associate (CCNA) accreditation

Professional Qualities

• Good English and Chinese communication skills
• Excellent technical problem-solving and analytical ability
• Pro-active, able to anticipate and tackle potential issues
• Service oriented business approach
• Ability to deal with global business users at all levels