IT Support Specialist

WEYX SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Specialist to join their dynamic team. You'll provide technical support to end-users, addressing IT issues, and ensuring smooth operations of computer systems. Fresh graduates with IT-related qualifications are welcome to apply, with no prior experience necessary. The role offers training and opportunities for skill development in a fast-paced environment.

Qualifications

• No prior professional experience required.
• Fresh graduates and those with ITE qualifications are welcome to apply.
• Previous experience in a call center role is a plus.

Responsibilities

• Provide first-line technical support to internal users.
• Troubleshoot common IT problems like connectivity issues.
• Maintain clear communication with users and provide excellent customer service.

Skills

Technical support

Customer service

Basic hardware knowledge

Basic networking knowledge

Familiarity with Windows and Mac OS

Education

ITE qualifications in IT or related fields

Tools

Microsoft Office 365

Job description

Job Summary:

We are looking for a motivated IT Support Specialist to join our dynamic IT team. In this role, you will provide technical support to end-users, ensuring the smooth operation of computer systems, software, and hardware. We welcome fresh graduates and candidates with ITE qualifications who have a strong passion for IT support. While call centre experience is preferred, it’s not mandatory—we provide training to those eager to grow in the IT field.

This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to the smooth functioning of IT systems in our organization.

Key Responsibilities:

Technical Support & Troubleshooting:

Provide first-line technical support to internal users via phone, email, or chat, addressing hardware, software, and network issues.

Troubleshoot common IT problems, including operating systems, connectivity issues, and software bugs.

Assist in diagnosing complex technical issues and escalate them to higher-level IT staff as needed.

Call Centre Operations:

Respond promptly to inbound technical support requests in a busy call centre environment.

Track and document user queries, ensuring all tickets are resolved in a timely manner.

Maintain clear and professional communication with users, delivering excellent customer service at all times.

System Maintenance & User Support:

Assist with the setup, configuration, and ongoing maintenance of IT equipment, such as desktops, laptops, and mobile devices.

Provide end-user training for basic IT tools, systems, and software applications.

Support the roll-out of new software, hardware, and system upgrades.

Documentation & Reporting:

Maintain detailed records of all issues and resolutions, ensuring they are updated in the ticketing system.

Help generate reports on common IT issues to assist in identifying trends and process improvements.

Collaboration:

Collaborate with other IT team members and cross-functional departments to resolve technical issues.

Provide feedback and suggestions on improving internal IT support processes.

Qualifications & Skills:

Experience:

No prior professional experience required. Fresh graduates and those with ITE qualifications in IT or related fields are welcome to apply.

Previous experience in a call centre or customer service role is a plus but not mandatory.

Technical Skills:

Basic understanding of computer hardware, software, and networking.

Familiarity with Windows and Mac OS operating systems is advantageous.

Knowledge of Microsoft Office 365 and general IT systems is a plus.