IT Support Specialist

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the maritime sector invites applications for the role of IT Support Specialist. This position offers an exciting opportunity to provide hands-on IT support, focusing on vessel communications and system management while enabling career growth within ship management IT.

Qualifications

• 5+ years of experience in IT infrastructure, network services, and security.
• Strong knowledge of network support and IT security practices.
• Experience with desktop setup, LAN setups, and cloud services.

Responsibilities

• Provide IT support to office staff and manage technical issues.
• Administer user accounts and maintain IT systems and servers.
• Support vessel system improvements and contribute to communication systems.

Skills

Network Support

IT Security Practices

Problem Solving

Communication

Analytical Skills

Education

Diploma or Degree in Information Technology

Tools

Microsoft Azure Cloud

Active Directory

Microsoft Windows

Network Troubleshooting

Job description

Job Title: IT Support Specialist

Looking to start your career in IT support, with a chance to learn about vessel communications? Join our team and gain valuable hands-on experience in IT troubleshooting and systems management. You'll have the opportunity to develop your skills while contributing to the smooth operation of our systems. This role is a great opportunity to grow your career in ship management IT!

Key Responsibilities, but are not limited to:

• Provide IT support to office staff, assisting with the resolution of technical issues across systems to ensure smooth operations. This includes first-level telephone/email support for Desktop/Laptop, Mobile Devices (iPhone), Office Phones, AV Systems, and Projectors.
• Coordinate with vendors for technical assistance, product support, and service resolutions as needed.
• Create and configure user accounts and email IDs for new employees and prepare/deploy IT equipment to onboard new hires.
• Administer and maintain user email accounts and web servers, ensuring systems are up-to-date and fully operational.
• Manage and maintain IT systems, servers, and networks, ensuring efficiency and reliability across all platforms.
• Support backup and data recovery operations to ensure business continuity and safeguard critical data in case of system disruptions.
• Follow security best practices to safeguard systems and contribute to the company’s cybersecurity efforts.
• Maintain accurate IT documentation and operational guidelines, ensuring clear, up-to-date records of processes and procedures.
• Respond to and resolve day-to-day IT issues, minimizing disruptions and ensuring staff can work without delays.
• Perform hands-on setup, maintenance, and troubleshooting of IT systems and devices, ensuring smooth and efficient system performance.
• Track and manage IT resources, supporting equipment procurement and ensuring all systems are well-equipped.
• Perform network and connectivity tasks, maintaining cloud infrastructure, LAN configurations, and cabling to optimize system performance.
• Support vessel system improvements, assisting with the implementation of new vessel accounting systems and streamlining processes for better operational efficiency.
• Get involved with vessel communication systems, contributing to their maintenance and ensuring seamless connectivity for operational needs as you gain more experience.

Job Requirement:

• 5+ years of experience in IT infrastructure, network services, and security, preferably in the offshore or maritime industry.
• Diploma or Degree in Information Technology or a related field.
• Strong knowledge of network support , including Active Directory, Microsoft Windows environments (OS, Office Suite, Exchange, Office 365), and IT security practices (firewalls, antivirus, backup solutions).
• Hands-on experience with desktop setup , software installation, LAN setups , cabling, cloud services , network troubleshooting, and server connectivity .
• Proficient in Microsoft Azure Cloud services.
• Familiarity with maritime satellite communication systems (e.g., VSAT, FBB, Iridium) is an added advantage.
• Excellent communication, problem-solving , and analytical skills , with the ability to multi-task and prioritize in a fast-paced environment.
• Highly organized , with strong attention to detail and a collaborative team player mindset.
• Willingness to travel internationally for vessel IT inspections and provide technical support across multiple time zones, including outside regular business hours.
• Salary commensurate with experience.