IT Support Specialist

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Specialist for a 12-month contract. The role involves providing user support, managing IT incidents, and collaborating with IT teams to ensure system stability and efficiency. The ideal candidate will possess a diploma in a relevant field and have 1-2 years of relevant experience.

Qualifications

• 1-2 years' experience in user support and helpdesk duties.
• Strong problem solving and system troubleshooting skills required.
• Diploma or above in Computer Science, Information Technology or relevant discipline.

Responsibilities

• Act as the first point of contact for all user support related queries.
• Participate in and implement infrastructure projects.
• Monitor infrastructure stability like Wifi and Printer.

Skills

Problem Solving

System Troubleshooting

Interpersonal Skills

Communication Skills

Education

Diploma in Computer Science or Information Technology

Tools

Microsoft Office

Windows Desktop

Apple iOS

ServiceNow

Job description

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a plus