IT Support Officer & Office Coordinator

BERKLEY INSURANCE COMPANY (Singapore Branch); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Support Officer to provide Level 1 IT assistance and coordinate office operations. The role entails addressing user issues, overseeing office supplies, and supporting business logistics, ensuring a seamless operational flow during specified hours.

Qualifications

• Experience in IT support or user assistance roles.
• Strong troubleshooting skills for hardware and software.
• Ability to assist with office coordination and administrative tasks.

Responsibilities

• Provide Level 1 IT support for user issues and equipment.
• Oversee office maintenance and logistics coordination.
• Assist in data entry and administrative support tasks.

Skills

User Support

Incident Administration

Hardware/Software Troubleshooting

Vendor Liaison

Job description

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes coordinating office-related matters and supporting business operations as needed.

Time split for duties:

• Office Duties 8:30 AM – 2:30 PM
• Help Desk Duties 2:30 PM - 6:00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 2:30 PM to 6:00 PM:

• IT Support/help desk duties: Incident administration, user account deployment, user security access changes, end user assistance.
• Deployment and administration: End user equipment, IT consumables, print/scanning, voice mobile/fixed line.
• Investigation, reporting, and fault service calls: PC/peripheral hardware/software, server/network service.
• 3rd party vendor support liaison.
• Some out-of-office hours support, on-call duties, and limited travel may be required.

Office Coordinator (Secondary Role) daily 8:30 AM to 2:30 PM:

• Oversee office maintenance and supplies.
• Coordinate logistics, including local couriers and hotel accommodations.
• Assist with office events and gatherings.
• Help with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.