IT Support Officer/Associate - Entry Level | Cert & OJT Provided*

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking a Technical Support Specialist to assist users with troubleshooting, installation, and hardware/software issues. The ideal candidate will hold an NITEC in a relevant discipline and have advanced knowledge of computer hardware and operating systems. This role offers opportunities for professional development in a dynamic environment.

Qualifications

• Proven experience in providing technical support.
• Advanced knowledge of computer hardware systems and peripherals.
• Proficiency with operating systems and software applications.

Responsibilities

• Provide first level troubleshooting of devices.
• Install and configure operating systems and software.
• Assist users with hardware and software issues.

Skills

Troubleshooting skills

Technical support

Communication skills

Education

NITEC in IT relevant discipline

Job description

Responsibilities:

• Provide first level troubleshooting of devices, maintenance of laptops and tablets

• Installation and configuration of operating systems and softwares for users

• Assist users on operating system, email, hardware and software related issues

• Deployment of PC, notebook and printers as requested by users

• Assist in troubleshooting network and wireless connectivity issues

• Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

• Coordinate with 3rd party or equipment vendors to resolve problems

• Other ad hoc duties assigned.

Requirements:

• Minimum NITEC in IT relevant discipline

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

• Knowledge of operating systems, software applications, and remote connection systems

• IT certificate is provided subject to terms and conditions