IT Support Officer

DIRECT SEARCH ASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide daily IT support, manage network systems, and oversee software administration. The ideal candidate has a diploma in IT, at least two years of relevant experience, and strong skills in software management, particularly with ERP systems like SAP. Bilingual communication abilities are a plus, and excellent organizational skills are essential.

Qualifications

• Minimum of 2 years of relevant IT work experience.
• Strong knowledge in software applications and ERP database management.
• Proficient in both written and spoken English and another language.

Responsibilities

• Provide day-to-day IT support, handling troubleshooting and maintenance.
• Manage and maintain the company’s network system and firewall.
• Serve as the administrator for company software systems.

Skills

Software applications management

ERP database management

Bilingual communication

Organizational skills

Education

Diploma in IT or related field

Tools

SAP

Job description

• Provide day-to-day IT support, handling troubleshooting of email and computer issues, software installations, as well as maintenance of PCs, internet connections, and office equipment such as copier machines.
• Manage and maintain the company’s network system and firewall to ensure smooth and secure operations.
• Update and manage asset records for company desktops, laptops, IT software licenses, and other IT-related equipment.
• Liaise with external software providers for regular updates, troubleshooting, and maintenance of the company’s ERP systems (including SAP) and other integrated software platforms.
• Maintain and regularly update the company’s IT-related database to ensure accurate tracking of IT assets and software.
• Serve as the administrator for company software systems (including SAP), and provide internal training and guidance to employees on system usage.
• Assist in the preparation and submission of IT reports and data summaries, such as procurement records, sales reports, and other related data.
• Act as the company’s point of contact for scheduling and coordinating ISO audits.
• Support the preparation of ISO documentation and take part in both internal and external ISO audit processes.
• Assist with general administrative duties as required.
• Handle other ad-hoc administrative tasks as assigned.

Requirements:

• Diploma / Advanced / Higher / Graduate Diploma in IT or related field.
• Minimum of 2 years of relevant IT work experience.
• Strong knowledge in software applications and ERP database management, with working experience in SAP preferred.
• Proficient in both written and spoken English and another language (bilingual).
• Excellent organizational and communication skills.