IT Support Manager II (ONS), IT Support On-Prem

Amazon Inc.; Singapore; Sur place; SGD 110 000 - 150 000; Plein temps

Résumé du poste

Amazon Asia-Pacific Resources Private Limited (Singapore) - B12 in Singapore is seeking a driven IT Manager to lead the IT team and ensure IT services meet high standards. You will manage budgets, oversee projects, coordinate across locations, and drive continuous improvement in IT operations while supporting internal customers.

The role requires 5+ years of building and leading technical teams, experience in operations management, and knowledge of Linux/Unix systems.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Responsabilités

• Ensure troubleshooting is carried out to a high standard following Amazon policies and guidelines
• Coordinate and monitor team projects and IT ownership with reporting for internal customers
• Develop and manage the IT budget through its lifecycle
• Lead staff scheduling, hours, and shifts for IT teams
• Drive continuous improvement of IT processes and initiatives for operational excellence
• Lead IT support teams providing on-site or remote hardware/software support

Connaissances

Team leadership

IT operations management

Linux/Unix administration

Formation

Bachelor's degree or 4+ years experience

Outils

System management tools

Client/server environments

Description du poste

Job ID: 10562416 | Amazon Asia-Pacific Resources Private Limited (Singapore) - B12

We’re seeking a driven IT Manager to join our IT team in Singapore.

Key job responsibilities

• Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You’re confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
• You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
• You’ll lead people, hours and shifts: this will include staff and team scheduling,
• Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence
• Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

A day in the life

Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

Basic Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.