IT Support (Level 1)

Key Responsibilities:

• First-Line Support:
  Provide day-to-day technical support to users for issues related to hardware and software.
  Respond to user inquiries and resolve issues in a timely manner.
  Diagnose and resolve common issues.
• Escalation Management:
  Escalate unresolved or more complex issues to senior IT personnel, ensuring detailed information about the issue is provided.
• Documentation & Reporting:
  Document common issues, solutions, and procedures to continuously improve the support process and user experience.

Required Skills and Qualifications:

• Education:
  NITEC or higher qualification related to Information Technology or a related field. Relevant certifications or coursework in IT support are a plus.
• Experience:
  1-2 years of experience in IT support, preferably in a corporate environment.
• Technical Skills:
  Basic troubleshooting of software and application issues.
  Familiarity with basic IT technology, and user support tools.
  Knowledge of Microsoft Office applications.
• Soft Skills:
  Excellent communication and customer service skills to interact with users effectively.
  Strong attention to detail and problem-solving abilities and being proactive.

Additional Information:

• Work Environment:
  9AM - 6PM in Office (Town Area).

How to Apply:

Interested candidates should submit their resume to info@cyber8ps.com.