IT Support/IT Service Desk (L1)

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks an IT Support professional to manage customer interactions and troubleshoot technical issues. The role demands strong communication skills, ability to work under pressure, and experience in customer service. Candidates should possess a Nitec qualification in IT and a minimum of one year of relevant experience.

Qualifications

• Minimally Nitec qualifications in IT related disciplines.
• Minimum 1 year IT Support experience.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Answer incoming and make outbound calls to customers.
• Provide Live-Chat support and first level technical support.
• Incident tracking and resolution for trouble calls.

Skills

Customer service skills

Problem-solving skills

Teamwork

Basic computer skills

Proficiency in typing

Education

Nitec in IT related disciplines

Job description

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Provide first level support to troubleshoot and solve technical problems.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Incident tracking and first & second level resolution for all trouble calls.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• Minimally Nitec qualifications in IT related disciplines
• Minimum 1 year IT Support experiences
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.