IT Support Executive (Level 1)

EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading private education and training provider in Singapore is seeking an IT Support Executive to ensure seamless operations across classrooms and office systems. The role involves troubleshooting IT issues, managing equipment, and supporting online learning platforms. Candidates should have a Diploma in IT and at least one year of experience, with proficiency in Microsoft 365 and Windows.

Benefits

Supportive work environment

Opportunities for training and certifications

12 days of annual leave

Convenient work location

Regular working hours

Qualifications

• At least 1 year of experience in an IT support role.
• Proficient in basic networking and troubleshooting IT setups.
• Ready to support occasionally on weekends and evenings.

Responsibilities

• Act as the first point of contact for IT support queries.
• Provide hands-on troubleshooting for desktops, laptops, and AV systems.
• Manage IT inventory and coordinate with vendors for repairs.

Skills

Troubleshooting

Communication

Interpersonal Skills

Multitasking

Education

Diploma in IT, Computer Science, or related field

Tools

Microsoft 365

Windows

Job description

Location: Near Little India MRT | Full-Time / Permanent / Contract
Sector: Education / Training Provider
Salary Range: $2,500 – $3,200/month (commensurate with experience)

About Us:

We are a dynamic and fast-growing private education and training provider dedicated to empowering learners through high-quality programmes and digital learning experiences. As part of our commitment to excellence, we are looking for a proactive IT Support Executive to ensure seamless day-to-day operations across our classrooms and office systems.

Job Responsibilities:

• Act as the first point of contact for IT support queries from trainers, staff, and students.
• Provide hands-on troubleshooting for desktops, laptops, Wi-Fi, printers, and AV systems.
• Manage biometric access and CCTV at all locations
• Monitor all location access logs, document, and report
• Support all online learning platforms for training and exam administration.
• Maintain and update user accounts, reset passwords, and configure user devices.
• Ensure classroom tech (projectors, speakers, smart boards) is ready and functional.
• Manage IT inventory and coordinate with vendors for repairs or servicing.
• Document IT procedures and maintain a service log.
• Coordinate onsite/offsite training setup and logistics.

Job Requirements:

• Diploma in IT, Computer Science, or related field.
• At least 1 year of experience in an IT support role (education/training sector is a plus).
• Proficient in Microsoft 365, Windows, basic networking, and troubleshooting IT setups.
• Good communication and interpersonal skills — comfortable supporting non-technical users.
• A team player who is resourceful, organized, and able to multitask.
• Ready and open to support occasionally on weekends and evenings.

What We Offer:

• Supportive work environment in a mission-driven education setting
• Opportunities for training and certifications
• 12 days of annual leave, and other staff benefits
• Convenient work location (accessible by MRT and bus)
• Regular working hours, with time-off-in-lieu for event support if needed

If you’re passionate about education and enjoy solving tech challenges, we’d love to hear from you!