IT Support Executive

Kimly Food Manufacturing Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in food manufacturing is seeking an IT Support professional to travel between locations, maintaining smooth operation of Point of Sale systems and providing technical assistance. This role emphasizes strong communication skills and proficiency in problem-solving, suitable for candidates who can work independently and document processes efficiently. Mandarin proficiency is preferred for interaction with specific teams.

Qualifications

• Experience in IT support roles is preferred.
• Strong verbal and written communication skills required.
• Mandarin-speaking candidates preferred for team interaction.

Responsibilities

• Provide on-site IT support across multiple locations.
• Maintain POS systems and ensure operational functionality.
• Document standard operating procedures and processes.

Skills

Problem Solving

Communication

Analytical Skills

Self-Motivated

Job description

Job Responsibilities:

• Travel between different locations to provide on-site IT support, as this role is on a roving basis.

• Ensure smooth operation and functionality of Point of Sale (POS), network and applications/systems across multiple outlets island wide.

• Manage and maintain hardware and software, including configuration and maintenance of peripherals, backup processes, and system upgrades or replacements.

• Handle after-hours on-call escalation and support for critical issues, ensuring timely resolution of technical problems **(including weekends and PH).

• Collaborate with vendors to resolve problems.

• Maintain accurate and up-to-date records of IT assets, purchases and subscriptions.

• Undertake additional duties related to your job scope as assigned by your Manager and/or Team Leader.

Job Requirements:

• Candidates with relevant working experience in IT support are encouraged to apply.

• Willingness to work in a roving role, providing on-site support across multiple locations.

• Strong verbal and written communication skills.

• Self-motivated and proactive.

• Ability to work independently, take ownership of tasks, and deliver outcomes promptly.

• Strong analytical and problem-solving skills with an innovative approach to solutions.

• Experience in documenting standard operating procedures, processes, and work instructions.

• Ability to balance day-to-day operational support with administrative tasks.

• Applicants with a Class 2B riding license with own transportation are welcome (optional).

• Class 3 driving license.

• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking operation teams.