IT Support Executive

SEATECH SOLUTIONS INTERNATIONAL (S) PTE LTD; Singapore; On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. In this role, you will be the first point of contact for technical issues, providing assistance through various channels. You will manage incidents, troubleshoot hardware and software problems, and educate users on IT practices. This position offers a fantastic opportunity to develop your skills in a dynamic environment while collaborating with experienced teams. If you're passionate about technology and eager to help others, this role is perfect for you.

Qualifications

• 2+ years in IT support with hands-on experience.
• Proficient in Windows Server and Active Directory.

Responsibilities

• Provide first-line technical support via phone, email, or chat.
• Troubleshoot basic hardware/software issues and manage incidents.

Skills

IT Support

Problem-Solving

Basic Networking

Windows Server

Active Directory

Office 365

Education

Diploma in Computer Science

Degree in Information Technology

Tools

Ticketing System

Antivirus Tools

Remote Administration Tools

Job description

Responsibilities:

· Provide first-line technical support via phone, email, chat, or helpdesk system.

· Record, track, and manage incidents in a ticketing system.

· Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).

· Reset passwords, unlock accounts, and assist with user logins.

· Perform workstation setups and peripheral installations.

· Educate users on basic IT practices and tools.

· Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).

· Assist with software rollouts, updates, and patch management.

· Perform root cause analysis and document solutions.

· Collaborate with Level 3 and system/network teams when needed.

Requirements:

· Diploma/Degree in Computer Science, Information Technology, or equivalent.

· 2+ years in IT support, with hands-on experience.

· Proficient in Windows Server, Active Directory, Office 365, and basic networking.

· Experience with system imaging, antivirus tools, and remote administration.

· Strong problem-solving skills and ability to work independently.