IT Support Executive

Go-Ahead Singapore; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading transport operator in Singapore is seeking IT support staff to provide excellent service and manage various technical incidents. The successful candidate will oversee day-to-day helpdesk operations, manage cybersecurity protocols, and assist in IT projects. If you have a diploma in IT and relevant experience, apply now to join their innovative team!

Qualifications

• Minimum 2-3 years experience in IT support.
• Diploma in IT, Computer Engineering, or equivalent.
• Experience in a fast-paced IT environment is advantageous.

Responsibilities

• Provide helpdesk support for user requests and incident alerts.
• Manage IT infrastructure and security systems, ensuring best practices.
• Assist in project management for IT applications and system enhancements.

Skills

Troubleshooting

Customer Service

Asset Management

Networking

Hardware

Software

Telephony Systems

Cybersecurity

Education

Diploma in IT or Computer Engineering

Tools

Helpdesk Software

Ticketing Systems

Job description

Job Roles

• Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.

• Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.

• Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.

• If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.

• Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor. Regularly generate reports and develop maintenance plans to improve availability and capacity.

• Manage internal network, server, security system, regular system patching and hardening in accordance with company’s directions, latest cybersecurity advisories and industry best practices.

• Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.

• Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements

• Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.

• At least 2-3 years of experience in IT support or equivalent.

• Experience in a fast paced, IT dependent environment will be advantageous.

• Experience with helpdesk software and ticketing systems.

• Proficiency in troubleshooting hardware and software issues.

• Knowledge of cybersecurity best practices and protocols.