IT Support Executive

Total Facility Engineering Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Executive responsible for managing IT infrastructure and ensuring cybersecurity compliance. The position involves troubleshooting technical issues, managing Microsoft administration, and liaising with IT vendors. Candidates should be resourceful and possess strong problem-solving skills, along with relevant experience in IT infrastructure.

Qualifications

• Minimum 2 years relevant experience in IT infrastructure.
• Certifications such as Comptia, CCNA, Microsoft highly advantageous.
• Willingness to travel to site offices on an ad hoc basis.

Responsibilities

• Manage IT infrastructure and systems to support company processes.
• Troubleshoot and resolve hardware and software issues for end-users.
• Support and maintain company’s website and IT inventory.

Skills

Problem-solving

Resourcefulness

Cybersecurity

Communication

Analytical skills

Education

Diploma or Degree in Computer Science/Information Technology

Tools

MS Office

AutoCAD

Cloud (AWS or Azure)

Job description

The IT Support Executive shall be in charge of managing and maintaining the company’s IT infrastructure & systems to support various company work processes with a strong focus on cybersecurity, resourcefulness and problem-solving skills.

Job description:

• Manage and maintain project site IT equipment and Network inclusive and not limited to setting up Project site office IT infrastructure & network, IT equipment records (i.e. copier, printer, walkie talkie, router, etc), software & etc.

• Prepare and Set up of laptops for users, including but not limited to creation of email account, installation of necessary software, assign server’s access rights & etc.

• Installing and configuring computer hardware, software, systems, networks and printer.

• Installation and configuration of Multi-function Printers for users, when necessary provide training to users for new IT equipment/infrastructure implemented in organisation.

• Manage Microsoft administration, create, update, delete users, join domain, reset password, allow and block emails, etc.

• Manage Microsoft Policies, create, update and check MS policies.

• Handle Website, DNS and other web hosting management activity, including Sharepoint and Automation task in Microsoft such as PowerAutomate and Powerapps.

• Manage Cloud platform/server specifically Amazon, Microsoft, Autodesk and Cloudways.

• Support and Maintain Company Intranet - SharePoint (Design, update, provide permission to user).

• Troubleshoot and resolve hardware and software issues for end-users, encompassing desktops, laptops, printers, and mobile devices.

• Manage all software and hardware licenses and maintenance contracts, ensuring compliance and up-to-date records. Support and maintain office IT assets, assets registar and documentation.

• Maintain comprehensive documentation for IT infrastructure components and operational procedures.

• Provide Support for ERP system and other company applications.

• Liaise with vendors(software and hardwares) on IT-related tasks and projects.

• Follow all established support procedures and participate in the development of new procedures.

• Set up and maintain company’s website.

• Manage IT inventory, user training and helpdesk support for PC, printer and phone, and troubleshooting for IT related issues (including MS Office, Outlook, engineering applications such as AutoCAD, network troubleshooting, etc).

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum 2 years relevant experience in IT infrastructure or related field, or Engineering/Construction industry.

• Diploma or Degree in Computer Science/Information Technology or other equivalent qualifications. Candidates without the relevant qualifications but with relevant work experience may also be considered.

• Certifications such as Comptia, CCNA, Microsoft, Cloud (AWS or Azure), ITIL and Cybersecurity related certifications an advantage.

• Good knowledge in using MS Office tools, network, cybersecurity & server infrastructure.

• Good oral and written communication skills in English.

• Attentive to details, responsible and responsive with positive attitude.

• Good analytical and problem-solving skills.

• Resourceful, and able to work independently with minimum supervision and a dedicated team player.

• Willing to travel to site offices on adhoc basis.

• Keen interest in programming & website design is an advantage.

• High reliability and integrity in handling confidential information.

We regret that only short-listed candidates will be notified. All applications will be treated with the highest confidentiality.