IT Support Executive

AWWA LTD.; Serangoon Garden Circus; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading non-profit organization in Singapore seeks an IT Helpdesk Support specialist to provide technical assistance and manage IT accounts for staff. Key responsibilities include daily IT support, inventory management, and developing training materials. Candidates should have a Nitec/Diploma in Information Systems and at least 1 year of relevant experience. Excellent communication and customer service skills are essential for this role.

Qualifications

• 1 year experience in IT Helpdesk support and Inventory Management.
• Experience in configuring and supporting operating systems and software.
• Basic knowledge in information security and server administration.

Responsibilities

• Provide daily IT Helpdesk support for hardware and software issues.
• Manage IT accounts for on/off-boarding of staff.
• Maintain an inventory of IT accounts and equipment.

Skills

Helpdesk support

Active Directory management

Customer-centric

Communication skills

Education

Nitec/ Diploma in Information Systems or equivalent

Tools

Microsoft 365

OS/Software deployment tools

Job description

Primary Objectives of Position

Be the go-to people for providing technical assistance and support related to computer, hardware, software and user account.

Job Responsibilities

• Provide daily IT Helpdesk support and timely resolutions to IT hardware and software requests and issues.
• Manage IT account for on/ off boarding of staff and other software licenses, subscriptions or accounts when required.
• Install, configure and upgrade of computers and mobile devices, and manage on/ off boarding of staff.
• Maintain up-to-date inventory of all IT accounts, hardware, software, licenses and subscriptions.
• Conduct IT related training as well as reviews and revise training materials.
• Develop SOP, user guides, training materials and technical documentations and ensure these are up-to-date.
• Maintain a clean and tidy IT storeroom.
• Prepare reports/ dashboards for IT department.
• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Specifications

Minimum Education / Qualifications

• Nitec/ Diploma in Information systems or equivalent.

Minimum Years of Relevant Experience

• 1 year experience in IT Helpdesk support and Inventory Management.

Knowledge/Skills

• Experiences in configuring, deploying and supporting operating systems, computers systems, software, printer/ copier and mobile devices.
• Experiences in managing Active Directory and Microsoft 365 accounts.
• Experiences in IT support processes (e.g. register request/ incident, analyse and resolve, escalation, monitor status, update users timely, ticket closure, update knowledgebase, etc).
• Basic knowledge in information security, server & network administration.

Attributes (functional or leadership competencies)

• Proactive in seeking assistance, input and feedbacks.
• Customer-centric.
• Team player with excellent interpersonal skills and multi-tasker.
• Excellent communication and written skills