IT Support Engineer [US MNC | West | Up to $4k] - RRKC

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dynamic team. This role involves providing top-notch L1 and L2 support to end users across Southeast Asia, resolving technical issues, and assisting with IT projects. You'll be responsible for hardware deployment, asset management, and ensuring seamless IT operations. With a supportive work environment and opportunities for growth, this position offers a competitive monthly salary and a completion bonus. If you're passionate about technology and customer service, this is your chance to make an impact!

Benefits

18 days of Annual Leave

Corporate Group Insurance

Transport provided at various MRT

Qualifications

• Minimum 3 years of experience in IT operations or helpdesk role.
• Familiar with IT infrastructure components and troubleshooting.

Responsibilities

• Provide L1 & L2 support to end users across SEA.
• Resolve Level 2 issues and assist with IT projects.
• Manage onboarding/offboarding processes and asset management.

Skills

IT Operations

L1 & L2 Support

Troubleshooting

ServiceNow

Microsoft 365

Network Connectivity

Hardware Setup

Tools

ServiceNow

Cisco IP Phones

Windows 11

Job description

Job Highlights:

• 12-months (Renewable) Contract

• Up to $4,000/month + 1-month Completion Bonus

• 18 days of Annual Leave + Corporate Group Insurance

• Monday - Friday, 8:15am to 5pm

• Gul Circle [Transport provided at various MRT]

Job Responsibilities:

• Act as a primary contact for IT Client Services and provide L1 & L2 support to end users across SEA.

• Resolve Level 2 issues via ServiceNow; escalate Level 3 incidents to global support teams.

• Provide onsite/remote support, including device setup, troubleshooting, and break-fix services.

• Support email configuration on mobile devices (iOS/Android) and manage Cisco IP phone replacements.

• Assist with IT projects, tech rollouts, and annual PC refresh deployments.

• Handle onboarding/offboarding processes, asset management, and procurement coordination.

• Conduct IT orientation for new hires and configure network printers.

• Hardware Deployment & Asset Management (Disposal of old and defective equipment)

• Replace faulty or lost Cisco IP Phones in Singapore.

• Support IT projects and the deployment of new technologies and applications in Singapore.

• Assist with IT procurement tasks, including managing software and hardware requests for Singapore.

• Repair, replace, and reimage IT equipment as needed.

• Set up new network printers and resolve printer-related issues.

Job Requirements:

• Minimum 3 year of relevant experience in IT operations and support, or IT helpdesk role.

• Familiar with IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).

• Experience with setting up PCs (desktops and laptops) from initial setup to deployment.

• Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity.

• Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools.

• Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11)

If you are keen to explore this career opportunity, kindly send a copy of your resume [e-mail] simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446

EA License No: 16C8261