IT Support Engineer (S$3000-S$4200) Bukit Merah

STRATEGY SOLUTIONS SERVICES; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team. This role involves providing pre-sales support, diagnosing technical issues, and creating essential documentation. The company values a positive work environment and offers comprehensive training and development opportunities for career progression. If you have a degree in Computer Science or a related field, along with strong problem-solving skills and 3 years of hands-on experience, this is the perfect opportunity to advance your career in a supportive and inclusive setting.

Benefits

Comprehensive training and development opportunities

Opportunities for advancement

Positive work environment

Work-life balance

Qualifications

• Minimum 3 years hands-on experience in IT support.
• Familiar with Microsoft Office applications.

Responsibilities

• Provide pre-sales support and respond to customer queries.
• Diagnose and troubleshoot software and hardware problems.
• Create technical documentation for team members.

Skills

Problem-solving

Analytical abilities

Diagnosing hardware issues

Diagnosing software issues

Networking issues

Microsoft Office

Education

Degree in Computer Science

Degree in IT

Degree in Engineering

Job description

Responsibilities:

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner

• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues

• Providing technical assistance for queries and issues related to computer systems, software, and hardware

• Creating technical documentation and manuals to assist other team members and users

• Support on new product certifications and renewals

• Provide support on company’s Warranty Entitlement and Claim system

Requirements:

• Min degree in Computer Science, IT, engineering or equivalent

• Min 3 years hands on experience.

• Familiar with Microsoft Office applications.

• Strong problem-solving and analytical abilities.

• Proficiency in diagnosing hardware, software, and networking issues

What we offer

• Comprehensive training and development opportunities

• Opportunities for advancement and career progression

• A positive and inclusive work environment that values work-life balance

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): [e-mail]

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope

2. Reason for Leaving for All Employments

3. Salary Expectation

4. Date of Availability

Shortlisted candidates will be notified for an interview.

Visit our website for more positions: http://strategysolutions.com.sg

MOM License: 09C3018