IT Support Engineer [Min 1 year Experience]

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT support professional to handle various client support tasks, including troubleshooting and user account management. Candidates should have a diploma or degree in IT, strong problem-solving skills, and experience in desktop support. This role offers a dynamic environment with opportunities for project involvement and client interaction.

Qualifications

• Experience in desktop or IT support roles.
• Able to work independently and as part of a team.
• Strong problem-solving skills.

Responsibilities

• Handling PC support, Laptop, Outlook, Windows, Software and hardware troubleshooting.
• Perform End User Support including incident response and client management.
• Manage client platform implementation and upgrade projects.

Skills

Problem-solving

Customer service orientation

Communication

Interpersonal skills

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft Office Suite

Active Directory

Job description

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Software and hardware troubleshooting

• Support on desktops, notebooks, printers, scanners hardware components

• Perform End User Support – Client Management

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project.

• Perform follow-up with vendor on replacement of hardware.

• Perform asset management & update asset records.

• Perform user account management (e.g. Create password, reset & delete)

• Perform local server administration to facilitate software distribution & patch management service.

• Manage client platform implementation / upgrade project.

• Ensure deliverables meet service level requirement. Propose and implement action plan when required.

• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

• Submit progress reports
  

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Experience in desktop or IT support roles.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.