IT Support Engineer [M365, Phone System, Installation, Troubleshooting] - TRAN

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment company seeks a Desktop Support Engineer to provide technical support to users. The role involves troubleshooting IT-related issues, supporting financial applications, and maintaining high service standards. Ideal candidates will have relevant qualifications and practical experience in IT support, with strong communication skills.

Qualifications

• 1-2 years experience in Desktop Support or Technical Support role.
• Proficient in IT support tasks including conference setup and mobile email.
• Sound understanding of customer service best practices.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Offer after-hours support for urgent problems.
• Assist in other duties and special projects as required.

Skills

Troubleshooting

Communication

Customer Service

Education

ITE or Diploma in Information Technology

Tools

Microsoft 365

Financial Applications (Bloomberg)

Job description

Job Responsibilities:

• Provide technical support to both on-site and remote users by troubleshooting and resolving IT-related issues involving hardware, software, network connectivity, and peripheral devices on laptops and desktops.
• Offer after-hours support as necessary to address urgent technical problems.
Perform additional duties and contribute to special projects as directed by the Manager or Management

Requirements:

• ITE or Diploma in Information Technology from a recognized institution.
• 1–2 years of hands-on experience in a similar role such as Desktop Support Engineer, Technical Support Engineer, or equivalent.
• Proficient in installing and troubleshooting Microsoft 365 applications.
• Experience with financial applications such as Bloomberg, including installation and issue resolution.
• Familiarity with phone system support, including phone resets and new device deployments.
• Able to handle general IT support requests, such as video conferencing setup and mobile email activation.
• Strong interpersonal and communication skills across various channels—face-to-face, phone, and written.
• Demonstrated ability in practical troubleshooting and problem-solving.
• Capable of independently planning and prioritizing tasks with minimal supervision.
• Able to perform under pressure and meet service level agreements (SLAs).
Sound understanding of customer service best practices

HOW TO APPLY:

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070