IT Support Engineer [M365, Phone System, Installation, Troubleshooting]

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support company in Singapore is looking for a Technical Support Engineer to provide technical assistance to users both on-site and remotely. The ideal candidate will have an ITE or Diploma in Information Technology along with 1–2 years of experience in a similar role. Responsibilities include troubleshooting hardware, software, and network issues, as well as offering after-hours support as necessary. Strong communication skills and the ability to work under pressure are essential.

Qualifications

• 1–2 years of hands-on experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to perform under pressure and meet SLAs.

Responsibilities

• Provide technical support to on-site and remote users.
• Offer after-hours support for urgent technical problems.
• Perform additional duties as directed by management.

Skills

Troubleshooting

Communication

Customer service

Education

ITE or Diploma in Information Technology

Tools

Microsoft 365

Bloomberg

Job description

Job Responsibilities:

• Provide technical support to both on-site and remote users by troubleshooting and resolving IT-related issues involving hardware, software, network connectivity, and peripheral devices on laptops and desktops.

• Offer after-hours support as necessary to address urgent technical problems.

• Perform additional duties and contribute to special projects as directed by the Manager or Management.

Requirements:

• ITE or Diploma in Information Technology from a recognized institution.

• 1–2 years of hands-on experience in a similar role such as Desktop Support Engineer, Technical Support Engineer, or equivalent.

• Proficient in installing and troubleshooting Microsoft 365 applications.

• Experience with financial applications such as Bloomberg, including installation and issue resolution.

• Familiarity with phone system support, including phone resets and new device deployments.

• Able to handle general IT support requests, such as video conferencing setup and mobile email activation.

• Strong interpersonal and communication skills across various channels—face-to-face, phone, and written.

• Demonstrated ability in practical troubleshooting and problem-solving.

• Capable of independently planning and prioritizing tasks with minimal supervision.

• Able to perform under pressure and meet service level agreements (SLAs).

• Sound understanding of customer service best practices.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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