IT Support Engineer (L1-L2)

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic life sciences organization is seeking an IT Support Executive to provide Level 1 and basic Level 2 support. This role is essential in ensuring the smooth day-to-day operations across local and regional teams within the healthcare and research sectors. Candidates should have 2-3 years of experience, strong problem-solving skills, and a customer-focused mindset.

Qualifications

• 2-3 years hands-on experience in IT support.
• Strong skills in Windows 10/11 and Microsoft 365 applications.
• Excellent communication and service-oriented mindset.

Responsibilities

• Provide Level 1 and 2 IT support for hardware and software issues.
• Manage user accounts and support IT infrastructure.
• Monitor system performance and assist with software installations.

Skills

Problem Solving

IT Security Awareness

Technical Assistance

Education

Diploma or Degree in IT, Computer Science, or related field

Tools

Microsoft 365

IT Ticketing Systems

Asset Management Tools

Job description

IT Support Executive (Level 1–2 Support)
Location: Singapore
Industry: Life Sciences / Healthcare / Diagnostics

Join a dynamic and fast-growing life sciences organization that’s driving advancements in Microbiology, Oncology , and Infectious Diseases across Southeast Asia. Headquartered in Singapore, our company supports the healthcare, pharmaceutical, and research sectors with leading-edge diagnostic and laboratory technologies.

We are currently seeking a hands-on and customer-focused IT Support Executive to provide Level 1 and basic Level 2 IT support , ensuring smooth day-to-day operations across both local and regional teams.

Key Responsibilities:

• Act as the first point of contact for IT-related issues, delivering prompt Level 1 and 2 support both on-site and remotely.
• Provide daily technical assistance for hardware, software, network, telephony, security tools, and business applications.
• Manage user accounts via Active Directory and Microsoft 365; maintain access rights and handle account provisioning.
• Assist with software installations, updates, and support for both existing and new users.
• Monitor system performance and support basic infrastructure checks to ensure stability and reliability.
• Handle user onboarding and offboarding processes, including IT equipment setup, retrieval, and access control.
• Maintain accurate documentation of IT processes, user inventories, asset logs, and network diagrams.
• Track and manage IT hardware/software assets, including procurement, deployment, and audit reporting.
• Troubleshoot issues on Windows 10/11, laptops, desktops, IP/softphones, printers, and other end-user devices.
• Conduct internal training on common systems and tools (e.g., Microsoft 365 apps like Outlook, Teams, SharePoint).
• Promote IT security awareness and ensure adherence to cybersecurity policies and best practices.
• Recommend improvements to IT workflows, SOPs, and internal processes.
• Provide off-hours or ad-hoc support during upgrades, maintenance, or system outages when needed.

Requirements:

• Diploma or Degree in IT, Computer Science, or a related field.
• 2–3 years of hands-on experience in IT support, ideally within a corporate or regional setup.
• Strong problem-solving skills across hardware, OS (Windows 10/11), and Microsoft 365 applications.
• Experience working with IT ticketing systems and asset management tools.
• Familiarity with LAN/Wi-Fi network basics and endpoint security protocols.
• Knowledge of data protection, antivirus tools, and IT policy compliance.
• Excellent communication and interpersonal skills with a strong service-oriented mindset.
• Self-driven, organized, and capable of handling multiple support requests efficiently.

WOLA RECRUITMENT PTE. LTD. (23C1703)