IT Support Engineer / IT Co-ordinator

Functioneight Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company seeks an IT Support professional to assist clients primarily in Windows environments. You will provide essential support, manage requests, and ensure client satisfaction. Ideal candidates will possess a diploma in Computer Science and have experience in technical support roles, along with a strong knowledge of Microsoft environments.

Qualifications

• 2-4 years experience in Technical Support role.
• Experience in an MSP or IT services company is a strong advantage.
• Knowledge of Microsoft 365 and endpoint troubleshooting required.

Responsibilities

• Act as first contact point for IT support requests.
• Manage ticket intake and coordinate maintenance schedules.
• Maintain accurate client documentation and track IT assets.

Skills

Technical Support

Client Communication

Incident Management

Troubleshooting

Documentation

Education

Diploma in Computer Science or equivalent

Tools

Microsoft 365

IT Support Ticketing Systems

Job description

At FunctionEight, we want you to love your job so we’ve created a fun working environment with plenty of opportunities. We’re also eager to reward you for your hard work and to help you grow. Oh, and we encourage you to have a life outside of work.

Responsibilities

Reporting to the Manager, you will assist in providing unfaltering IT support to our valued clients, mostly in Windows environments.

Specific tasks include:

• Act as the first contact point for client post-sales inquiries and routine IT support requests.

• Manage ticket intake, prioritization, and assignment to relevant engineers or support staff.

• Coordinate periodic maintenance schedules, patching, and health checks for client systems.

• Track and manage IT assets, licenses, and support renewals across client accounts.

• Maintain accurate client documentation, including configuration details, site notes, and access credentials.

• Escalate issues appropriately and ensure closure within SLA.

• Assist in onboarding and offboarding processes for clients’ users.

• Communicate service updates, outages, or planned maintenance to clients.

• Follow up with clients for satisfaction, issue closure, or further requirements.

Requirements

• Diploma Holder in Computer Science or equivalent preferred.

• At least 2-4 years working experience in Technical Support role.

• Experience in an MSP or IT services company is a strong advantage

• Knowledge of Microsoft 365, email systems, endpoint troubleshooting

• Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft Environments.

• All other skills taken into consideration upon job application.

• No foreign quota available.