IT Support Engineer (ICT Equipment Maintenance)

Align Recruitment Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen IT-Support-Spezialisten, der für die Wartung und den Support von ICT-Hardware verantwortlich ist. Diese Rolle umfasst die Verwaltung von SaaS-Anwendungen und die Bereitstellung von technischem Support für Mitarbeiter. Sie werden auch mit internen Teams und Anbietern zusammenarbeiten, um sicherzustellen, dass alle Systeme reibungslos funktionieren. Wenn Sie über fundierte Kenntnisse in der IT und eine Leidenschaft für Technologie verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• 2-5 Jahre Erfahrung in IT-Support oder Hardware-Wartung erforderlich.
• Starke Kenntnisse der gängigen ICT-Hardware und praktische Erfahrung.

Responsibilities

• Durchführung von Wartung und Reparatur von ICT-Hardware vor Ort.
• Bereitstellung von IT-Support während der Mitarbeiter-Onboarding- und Offboarding-Prozesse.

Skills

IT Support

Hardware Maintenance

SaaS Applications

Effective Communication

Tools

Office 365

Zoom

Remote Desktop

Job description

Responsibilities

• On-Site Hardware Support: Conduct on-site maintenance, diagnostics, and repair of a range of ICT hardware such as laptops, desktops, monitors, printers, conferencing tools, network switches, NAS, and NVR systems.

• IT Equipment Management: Handle the relocation and setup of IT peripherals within different rooms of the same building, ensuring everything operates efficiently.

• SaaS Platform Oversight: Manage and support SaaS applications including Office 365, Zoom, and other multi-platform tools. Track usage and billing, and address user issues to maintain smooth operations.

• Employee IT Support: Provide end-to-end IT support during employee onboarding and offboarding. Tasks include configuring email, VPN, printers, and Remote Desktop access to ensure a seamless experience.

• Coordination with Internal Teams and Vendors: Collaborate with the IT team at China HQ to manage feature requests, troubleshoot issues, and deliver prompt resolutions.

Requirements

Must Have:

• 2–5 years of relevant experience in IT support or hardware maintenance.

• Strong knowledge of mainstream ICT hardware and hands-on experience with PCs, network switches, servers, etc.

• Familiarity with key SaaS tools and a basic understanding of cloud services.

• Effective communication skills, attention to documentation, and the ability to provide solid technical support.

Nice to Have:

• Background in start-ups or tech companies.

• Experience with network configuration and Linux systems.

• Basic knowledge of server rooms, network cabling, electrical systems, and ELV infrastructure.

You may send your resume to [e-mail] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)