IT Support Engineer/Helpdesk - Japanese Speaking

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting and system integrator company from Japan is seeking an IT support specialist. The role includes troubleshooting issues related to Microsoft 365 and Windows PCs, and maintaining knowledge bases. A degree in IT is required, along with basic communication skills in Japanese for stakeholder interaction.

Qualifications

• Degree with major in IT or related field required.
• Experience in IT Support or Helpdesk roles.
• Basic communication skill in Japanese needed.

Responsibilities

• Responding to IT support requests from users.
• Basic troubleshooting for Microsoft 365 and Windows PCs.
• Maintaining FAQs and knowledge bases.

Skills

Troubleshooting

Communication in Japanese

Basic Microsoft 365 Knowledge

Education

Degree in IT, System Engineering, or Computer Science

Tools

ITIL

Job description

COMPANY OVERVIEW

Our client is an IT consulting and system integrator company from Japan.

JOB RESPONSIBILITIES

Responding to IT support requests from users (via email, phone, and tickets)

• Basic troubleshooting for Microsoft 365, Windows PCs, and business applications
• Initial problem identification and escalation
• Maintaining FAQs and knowledge bases

JOB REQUIREMENTS

Education: Degree with major in IT, system engineer, computer science, or related field.

Experience:

• Experience in any of the IT Support/Helpdesk/Desktop/Customer Support or related positions

• Basic operational knowledge of Microsoft 365 and Windows PCs

• At least basic communication skill in Japanese is required in order to communicate with Japanese stakeholders

• Basic knowledge of ITIL is a plus

Apply online for more information about this opportunity.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe

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