IT Support Engineer - Entry Level

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services is looking for an entry-level candidate to join their client platform support team. This role involves troubleshooting, project management, and monitoring service levels while working in a supportive and collaborative atmosphere. Comprehensive on-job training and medical coverage are provided, ensuring a well-rounded introduction to the industry.

Benefits

On Job Training Provided

Insurance & Medical covered

Qualifications

• Good command of English to liaise with different entities.
• Comfortable working in a healthcare environment.
• Comfortable with MMR & TDAP Vaccine.

Responsibilities

• Perform troubleshooting and manage client platform related issues.
• Provide technical advice and gather application requirements.
• Monitor service levels and provide regular reporting.

Skills

Communication

IT Savvy

Education

NITEC/Higher NITEC

Job description

Responsibilities:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement. Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine (Claimable)

Details:

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered