IT Support Engineer – Desktop Support (L1/L2)

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading IT support company in Singapore is looking for a Desktop Support Technician. The role involves providing day-to-day technical support for end-users, including troubleshooting hardware and software issues. Candidates should have at least two years of experience in IT helpdesk roles and strong customer service skills. Certifications such as CompTIA A+ and knowledge of Active Directory are preferred. Competitive salary and benefits offered.

Qualifications

• Minimum 2 years of experience in Desktop Support or IT Helpdesk roles.
• Strong troubleshooting skills for Windows OS and Microsoft Office.
• Basic understanding of LAN/Wi-Fi and network troubleshooting.

Responsibilities

• Provide technical support for end-users including hardware and software troubleshooting.
• Manage system monitoring, maintenance, and performance tuning of systems.
• Conduct preventive maintenance to ensure operational IT hardware and systems.

Skills

Troubleshooting of Windows OS

Customer service orientation

Basic network troubleshooting

Active Directory

IT helpdesk support

Education

CompTIA A+

Microsoft MCP

ITIL Foundation

Tools

ServiceNow

ManageEngine

SCCM

MDT

Job description

Roles and Responsibilities:

• Provide day-to-day technical support for end-users including installation, maintenance, and troubleshooting of hardware (desktops, laptops, printers) and software systems.
• Deliver remote and on-site support for desktops, laptops, mobile devices, and basic network issues.
• Manage system monitoring, maintenance, upgrades, and performance tuning of end-user systems.
• Perform Install / Move / Add / Change (IMAC) activities as per client requirements.
• Identify and resolve technical issues, escalating complex problems to higher-level support or relevant teams.
• Conduct preventive and corrective maintenance to ensure IT hardware and systems remain operational.
• Collaborate with third-party vendors for resolving equipment failures and software/network concerns.
• Maintain user accounts, profiles, and permissions through Active Directory and related systems.
• Provide support for image deployment, reimaging, and software installations across devices.
• Document incidents, service requests, and troubleshooting steps clearly for future reference and shift handovers.
• Assist in IT asset management and inventory tracking.
• Coordinate with internal IT teams for escalations and project-based tasks.
• Ensure timely response to service tickets via helpdesk systems (e.g., ServiceNow, ManageEngine, etc.).

Required Skills and Qualifications:

• Minimum 2 years of experience in Desktop Support / IT Helpdesk roles.
• Strong troubleshooting skills for Windows OS, Microsoft Office, and general hardware/peripherals.
• Basic understanding of LAN/Wi-Fi, IP configurations, and network troubleshooting.
• Working knowledge of Active Directory, Group Policy, and basic server operations.
• Familiarity with desktop imaging tools (SCCM, MDT, or similar platforms).
• Strong customer service orientation with effective communication skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Certification(s) like CompTIA A+, Microsoft MCP, or ITIL Foundation (Preferred, not mandatory).

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