IT Support Engineer / Desktop Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a desktop support technician to manage client platforms, ensuring service levels are met while providing troubleshooting and incident management. This role requires a minimum ITE qualification and experience with Microsoft products, offering opportunities for professional growth.

Qualifications

• Min. ITE graduate with 1 year experience in desktop support.
• Experience in Microsoft Windows 10 and Microsoft Office 365 required.
• Previous IT helpdesk and/or call centre support experience preferred.

Responsibilities

• Oversee construction, testing, and installation of client platforms.
• Manage incidents and provide timely resolution.
• Monitor service levels and document system configurations.

Skills

Troubleshooting

Technical advice

Incident management

Education

ITE graduate

Job description

Location: Islandwide

Length of Contract: 1 Year (Renewable)

Responsibilities:

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform on research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meet requirement. Propose and implement action plan when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Min. ITE graduate with 1 year experience in desktop support

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Open to travel to different locations when needed.

• SINGAPOREAN ONLY