IT Support Engineer_Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A technology solutions provider in Singapore seeks an IT Support Specialist to deliver technical support and helpdesk services. Responsibilities include troubleshooting desktop issues, providing Level 1 & 2 support, and maintaining detailed records of inquiries. Candidates should have 3 years of experience, a relevant diploma, and be prepared to work in a non-camera phone environment.

Qualifications

• Minimum 3 years of experience in desktop troubleshooting.
• Familiar with networking.
• Willing to work in a non-camera phone environment.

Responsibilities

• Provide helpdesk services for users' inquiries and technical issues.
• Assess technical issues and escalate unresolved cases.
• Provide Level 1 & 2 user support to end users and VIPs.

Skills

IT technical support

Troubleshooting

Clear communication

Networking knowledge

Education

Nitec/Higher Nitec or Diploma in Computer Technology

Job description

Job Description & Requirements

• IT technical support and operations services.
• Troubleshooting Laptop/Desktop, email, and software issues.
• Provide helpdesk services for users' inquiries and technical issues reporting on system usage, via phone and email.
• Assess technical issues to determine if they can be resolved with the current system access; escalate unresolved cases to relevant teams within the SLA timeframe.
• Familiar with networking.
• Provide Level 1 & 2 user support to end users and VIPs.
• Communicate clearly and work effectively in a team.

Requirements:

• Nitec/Higher Nitec or Diploma in Computer Technology.
• Minimum 3 years of experience in desktop troubleshooting.
• Willing to work in a non-camera phone environment.
• Maintain records of issues and inquiries, including details such as caller info, timestamps, severity, category, problem description, escalation details, resolution, effort used, etc. These records are part of the monthly progress report.

Technical Issues: Assess if issues can be resolved with current system access; escalate unresolved cases within SLA to relevant teams.