IT Support Engineer, APAC

SHARKNINJA APAC HOLDING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT Support Specialist to provide technical support and troubleshoot issues. The ideal candidate has a strong background in IT support with at least 5 years of experience, excellent communication skills, and familiarity with networking concepts. This role involves maintaining IT infrastructure and ensuring smooth operation across various teams.

Qualifications

• Minimum 5 years of proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Advanced understanding of networking concepts and security practices.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Respond to and resolve help desk tickets in a timely manner.

Skills

Technical support

Problem-solving

Communication

Customer service

Networking concepts

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Windows

Office suite

ITIL Expert

CompTIA A+

MS Certified Desktop Support Technician

Job description

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Install and configure software applications and updates.
• Assist in the documentation of IT processes and procedures.
• Maintain an inventory of IT equipment and ensure proper asset tracking.
• Collaborate with vendors for hardware and software procurement.
• Conduct periodic system audits and ensure security compliance.
• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Respond to and resolve help desk tickets in a timely manner.
• Assist in the maintenance and administration of IT infrastructure.
• Support employee on/off boarding process and user training on IT related topics
• Maintain accurate records of support requests and resolutions.
• Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
• Stay updated on the latest technology trends and advancements.

Required qualifications / experience:

• Minimum 5 years of proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and protocols.
• Advanced understanding of networking concepts, protocols, and security practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.
• Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
• Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Bachelor's degree in Computer Science or related field is preferred.
• Proven experience in managing EUS IT projects from conception to completion.
• Familiarity with cloud computing platforms and services.
• Demonstrated ability to develop and implement IT security policies and practices.
• Experience with IT service management tools and processes.