IT Support Engineer (12 months contract)

RF360 SINGAPORE PTE LTD; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive IT Technical Support Specialist to implement and manage Application Allow Listing while ensuring the security of IT assets. This role requires strong troubleshooting skills and effective collaboration with cross-functional teams to maintain high service quality. The ideal candidate will have a diploma in IT or Network Engineering and several years of experience in technical support within a manufacturing environment. Join this innovative firm to contribute to smooth operational transitions and enhance cybersecurity activities.

Qualifications

• 4-5 years of IT technical support experience in a manufacturing environment.
• Knowledge of AAL, malware remediation, and asset tagging.

Responsibilities

• Implement and manage Application Allow Listing (AAL) and remediate malware threats.
• Ensure proper tagging and tracking of IT assets and troubleshoot technical issues.

Skills

IT Technical Support

Malware Remediation

Troubleshooting Skills

Collaboration

Communication Skills

Continuous Improvement

Asset Tagging

Problem-Solving Skills

Education

Diploma in IT or Network Engineering

4-5 years in Technical Support

Tools

Carbon Black CB

Baramundi

BeyondTrust

Job description

Job Responsibilities:

• Implement and manage Application Allow Listing (AAL).

• Identify, analyze, and remediate malware threats.

• Ensure proper tagging and tracking of IT assets.

• Facilitate smooth operational transitions to local IT.

• Contribute to long-term support planning for cybersecurity activities (0.2 FTE).

• Troubleshoot and resolve IT technical issues.

• Maintain high-quality service delivery and consistent service reliability.

• Collaborate with Fab Operations and other teams.

• Train new support employees, consultants, and temporary staff.

Job Requirements:

• Proven IT technical support experience.

• Knowledge of AAL, malware remediation, and asset tagging.

• Strong troubleshooting and problem-solving skills.

• Effective collaboration with cross-functional teams.

• Excellent communication and interpersonal skills.

• Proactive, self-motivated, and focused on continuous improvement.

• Efficient handling of requests and incidents.

• Proficiency in IT operating Systems (Windows, Linux), software applications, and hardware components

• Ability to diagnose and resolve technical issues efficiently

• Expertise in handling incidents during tool deployments and configurations, ensuring prompt resolution of unforeseen issues

Job Expectations:

• Successful deployment of tools and reliable local IT support.

• Smooth operational transitions and efficient handling of requests/incidents.

• Effective collaboration to maintain high service quality.

• Maintain user trust and ensure smooth operations.

Education / Experience Requirements

• Diploma in IT, Network Engineering, or related field

• 4-5 years in technical support or related IT field

• Customer service in a manufacturing environment

• IT systems deployment (Carbon Black CB, Baramundi, BeyondTrust)

• Direct working support experience in clean-room environment will be added advantage