IT Support Engineer - 12 hours shift

THE HACENS TALENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support firm in Singapore is looking for a Technical Support Specialist to provide assistance for desktops, laptops, and Android devices. The role involves troubleshooting hardware, software, and network issues while ensuring excellent customer service. Ideal candidates have strong communication skills and experience with Mobile Device Management. This is an excellent opportunity to join a dynamic team.

Qualifications

• 5+ years of experience in technical support.
• Ability to troubleshoot hardware, software, and network issues.
• Experience working with Android mobile devices.

Responsibilities

• Provide technical support for desktops, laptops, peripherals, and accessories.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Handle incident management, ensuring proper logging, tracking, and closure.
• Prepare reports and maintain documentation of issues, solutions, and processes.
• Support and manage Android mobile devices as required.
• Collaborate with end-users and stakeholders to deliver excellent customer service.

Skills

Strong communication and interpersonal skills

Proficient in desktop systems and accessories troubleshooting

Experience in incident management, reporting, and documentation

Comfortable working with Android mobile devices

Basic knowledge of Mobile Device Management (MDM)

Tools

VMware AirWatch

Job description

Job Responsibilities

• Provide technical support for desktops, laptops, peripherals, and accessories.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Handle incident management, ensuring proper logging, tracking, and closure.
• Prepare reports and maintain documentation of issues, solutions, and processes.
• Support and manage Android mobile devices as required.
• Collaborate with end-users and stakeholders to deliver excellent customer service.

Must-Have Skills

• Strong communication and interpersonal skills.
• Proficient in desktop systems and accessories troubleshooting.
• Experience in incident management, reporting, and documentation.
• Comfortable working with Android mobile devices.
• Basic knowledge of Mobile Device Management (MDM).

Good-to-Have Skills

• Hands-on experience with MDM solutions (e.g., VMware AirWatch).