IT support Engineer (1 Year Contract)

Ricoh; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a Solution Support professional to provide technical support for IT hardware, software, and network-related issues. The role involves managing daily IT operations, vendor management for IT procurement, and assisting Level 1 Service Desk with escalations. Ideal candidates will have experience in troubleshooting and resolving end-user problems efficiently.

Qualifications

• Experience in providing technical support for IT hardware and software.
• Ability to manage IT operations and support end-users effectively.
• Familiarity with vendor management for IT procurement.

Responsibilities

• Provide technical support to end-users on IT hardware, software, and network-related issues.
• Daily IT operation support including PC setup, software installation, and backup operation.
• Work closely with Level 1 Service Desk to ensure smooth escalation of problems.
• Manage corporate IT assets including hardware warranty and licenses.

Job description

Solution Support

• Provide technical support to end-users on IT hardware, software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Service Desk to ensure smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• Manage, troubleshoot and resolve end user’s problems/incidents promptly following established procedures.
• Handle and deal with vendors for IT procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT projects and other tasks as per assignment.
• Provide on-site or remote support on software and solution applications.