IT Support Engineer

Kaplan Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution is seeking an IT Support Engineer responsible for ensuring smooth operations of IT systems. The role involves troubleshooting, managing Microsoft 365, and supporting daily IT operations, providing a dynamic environment to enhance technical skills.

Qualifications

• 2+ years of hands-on IT support experience in a corporate or enterprise environment.
• Relevant certifications preferred (e.g., CompTIA A+, Microsoft Certified, ITIL).
• Strong knowledge of Windows OS, networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide first and second-line technical support to users onsite and remotely.
• Troubleshoot hardware, software, and basic networking issues.
• Manage and support Microsoft 365 applications.

Skills

Troubleshooting

Problem Solving

Communication

Attention to Detail

Interpersonal Skills

Education

Diploma or Degree in Information Technology

Tools

Microsoft 365

Active Directory

Endpoint Management Tools

Job description

THE ROLE: IT Support Engineer

The IT Support Engineer is responsible for providing technical assistance and support to end-users, including classrooms and labs, to ensure the smooth operation of IT systems across the organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and supporting daily IT operations to ensure high availability, reliability, and performance.

• Provide first and second-line technical support to users onsite and remotely.
• Troubleshoot hardware, software, and basic networking issues across desktops, laptops, mobile devices, IP / desk phones, printers, and other IT equipment.
• Manage and support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.).
• Perform user account administration in Active Directory and other identity management platforms.
• Set up, configure, and maintain workstations, laptops, and other equipment.
• Maintain and update asset inventory of IT hardware and software.
• Escalate complex issues to IT manager, senior IT staff, or vendors when needed.
• Support basic video conferencing and meeting room AV systems.
• Assist in IT projects such as office moves, software rollouts, or infrastructure upgrades.•Document support requests and resolutions using the IT ticketing system.
• Ensure adherence to IT policies, procedures, and security standards.

Qualifications

• Diploma or Degree in Information Technology, or a related field.
• Relevant certifications preferred (e.g., CompTIA A+, Microsoft Certified, ITIL).
• 2+ years of hands-on IT support experience in a corporate or enterprise environment
• Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and endpoint management tools (e.g., Intune, MDM, SCCM).
• Good communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.

Other Information

• Working Hours: Monday to Friday, 12pm to 9pm.
• Work Arrangements: On-site
• Location: Wilkie Edge