IT Support Engineer

Unison Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support firm in Singapore is seeking a dedicated IT technical support specialist to provide onsite and offsite assistance to end-users. The role involves troubleshooting hardware and software issues, ensuring prompt responses to emergency incidents, and maintaining desktop environments. Strong communication skills and a solid understanding of desktop support workflows are required.

Qualifications

• Experience in administration and support of desktop support.
• Candidate needs to possess good communication skills.
• Able to perform basic network troubleshooting.

Responsibilities

• Provide IT technical onsite support for end user services.
• Offsite standby support for emergency incidents after office hours.
• Installation and troubleshooting of desktops, laptops, and printers.

Skills

Desktop support administration

Good communication skills

Basic network troubleshooting

Familiarity with end-user computing environment

Understanding of AD, group policy

Job description

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel
• Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call
• Installation, re-installation, troubleshooting and reconfiguration of Bank's standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs

Qualifications

• Experience in administration and support of Desktop support
• Candidate needs to possess good communication skills
• Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS