IT Support Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a Desktop Engineer for a 1-year renewable contract. The role focuses on providing desktop support, managing user requests, and ensuring compliance with IT standards. Candidates should have a diploma in a relevant field and experience with Microsoft products. This position is suitable for Singaporeans only and may require travel to various locations.

Qualifications

• Min. ITE/ Diploma graduate with 1 year experience in desktop support.
• Experience in Microsoft Windows 10 and Office 365 is essential.
• Open to travel to different locations when needed.

Responsibilities

• Perform Desktop Support services including resolving end user help requests.
• Manage imaging/re-imaging and asset inventories.
• Document standards and update work instructions as necessary.

Skills

Microsoft Windows 10

Microsoft Office 365

Helpdesk Support

Remote Support

Education

ITE/ Diploma

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

Length of Contract: 1 Year (Renewable)

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

Responsibilities:

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirements:

• Min. ITE/ Diploma graduate with 1 year experience in desktop support

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Open to travel to different locations when needed.

• SINGAPOREAN ONLY

• Possessing one or more of the following certifications, or their equivalent, is advantageous.

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client; and

Microsoft Certified: Managing Modern Desktops.