IT Support Engineer

Job Title: IT Support Engineer (12-Month Contract)

Location: Ang Mo Kio (AMK)

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Salary: Up to $3,000 month (Contract)

Job Summary

We are seeking a skilled and proactive IT Support Engineer to join our team for a 12-month contract. You will be the first line of support, responsible for delivering timely and effective IT assistance to end-users. If you're passionate about technology, customer service, and problem-solving, we’d love to hear from you.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and system issues.
• Troubleshoot and resolve IT-related incidents via phone, email, remote access, or on-site visits.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Support Windows OS, Microsoft Office Suite, and other commonly used applications.
• Escalate unresolved issues to the appropriate teams and follow through until resolution.
• Maintain documentation of support cases, incidents, and solutions.
• Assist in onboarding and offboarding processes including account setups and hardware allocation.
• Monitor and maintain IT inventory, including asset tracking and updates.
• Collaborate with other IT teams to support projects and improvements.

Requirements:

• Diploma or higher in Information Technology, Computer Engineering, or a related field.
• Minimum 1–2 years of relevant IT support experience.
• Hands-on experience with Windows OS, basic networking, and remote support tools.
• Familiarity with ticketing systems such as ServiceNow, JIRA, or similar platforms.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to work independently and as part of a team.
• Willingness to work rotating shifts if required.

Additional Information:

• Contract Duration: 12 Months (Renewable based on performance and business needs)
• Work Location: Ang Mo Kio (AMK)
• Working Hours: Mon–Fri, 9:00 AM – 6:00 PM
• Medical Benefits/Annual Leave

How To Apply

Simply submit your application with your updated Resume in MS Word Format to Siti Zuriana Bee D/O Mohamed Yusoff (EA Personnel Reg. No.: R23112335) by clicking the ‘Apply link’ or email to me at riana.yusoff@peoplebank.asia.

EA License No: 08C5248
Please Indicate The Below Information In Your Resume

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

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