IT Support Engineer

Autism Resource Centre (Singapore) / Pathlight School; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading organization focused on autism education is looking for an IT Support Engineer to ensure a secure and efficient technological environment. This role involves managing IT assets, providing user support, and collaborating with teams to enhance IT services. The ideal candidate will have a diploma in IT, strong communication skills, and a passion for supporting the autism community.

Benefits

Competitive remuneration package

Professional development opportunities

Qualifications

• 2 years of experience in IT support.
• Good written and verbal communication skills in English.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate IT & AV equipment installations and maintenance.
• Provide IT & AV assistance and user training.
• Perform basic educational software and application support.

Skills

Communication

Troubleshooting

User Support

Collaboration

Education

Diploma in Information Technology

Job description

Join us in Transforming Lives Together!


Pathlight School is the first autism-focused school in Singapore to offer the national curriculum together with life readiness skills. It caters to students on the autism spectrum with related conditions, aged 7 to 18 years, who are cognitively able to access national curriculum but require additional support such as smaller class sizes, special accommodations and teaching staff trained in autism.

The Information Technology (IT) team provides an enabling, robust and supportive technological environment to empower users guided by principles of accountability, security and privacy.

We are looking for an energetic and passionate technical specialist to help us realise our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds through ensuring the organisation possesses a strong and secured network backbone that enhances all IT services needed by the organisation as well as by ensuring a safe and secured IT environment with zero compromises and breeches.

As an IT Support Engineer, your Impact and Contribution includes:

Information Technology (IT) & Audio Visual (AV) Asset Management

• Coordinate with vendors on IT & AV equipment installations, service, maintenance and repairs;
• Maintain IT & AV equipment asset movement (loan and tracking) and administer asset purchases
• Provide IT & AV assistance and user training;
• Execute termly IT & AV preventive and maintenance plan;
• Ensure appropriate monitoring of IT & AV performance and provide recommendation on latest IT & AV product offering for future upgrades
• Strictly adhere and preserve confidentiality of all IT & AV information;
• Regularly gives status reports across projects and addresses issues as appropriate;
• Complies with school wide policies and procedures
• Assist in the development of standard operating procedures and policies
  
  
  

IT Support

• Perform basic educational software, educational portals and application support such as user accounts administration, application updates and upgrades and user training and guides on how to use
• Provides first line support for IT & AV needs on events, trainings and troubleshooting and technical support for classrooms (e.g. AV system, projectors, visualizers, Computers, and all other IT Equipment);
• Manages IT Hotline and Helpdesk email for urgent requests for support
• Any other responsibilities as assigned by Head of Department
  
  
  

Requirements

• Min. Diploma in Information Technology or related field
• Min. 2 years of experience in IT support
• Ability to work in a fast-paced and dynamic work environment
• Good written and verbal communication skills in English
• Able to work independently and collaborate effectively in teams
• Desire to learn about autism and the passion to serve the autism community
  
  
  

Benefits

We offer a competitive remuneration package and the professional advantages of a dynamic workplace that enables your professional development and values your contributions.

APPLY FOR THE ROLE HERE: https://apply.workable.com/j/263C07968A

We seek your understanding that only shortlisted candidates will be notified.

Our organisation is committed to protecting our children and young people from harm. We require all applicants to undergo a comprehensive screening process prior to hire.