IT Support Engineer

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Support project teams in implementation, installation, and configuration of

PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating

issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident

tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement

(SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any

issues for resolution.

• Maintain accurate asset information in the asset database, including required

documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes,

enhancements, or patches.