IT Support Engineer

MINISTRY OF HOUSING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The MINISTRY OF HOUSING PTE. LTD. is seeking a technical support specialist responsible for training users on various Enterprise & Mobile Applications. This role involves ensuring smooth application operation, preparing documentation, and collaborating with internal departments and vendors. Ideal candidates hold a diploma or degree with at least two years of relevant experience, possess excellent communication skills, and have knowledge of web/mobile technologies and AWS.

Qualifications

• At least 2 years’ experience in Enterprise & Office Productivity project coordination.
• Diligent attitude and willing to learn and work independently.

Responsibilities

• Provide technical support and training for various Enterprise & Mobile Applications.
• Maintain and support Users on these Applications.
• Prepare reports and documentations for project execution.

Skills

Communication

Interpersonal skills

Knowledge in web and mobile technologies

Knowledge in Amazon Web Services

Education

Diploma or Degree in related field

Job description

Responsible to provide technical support and training to all Users for the various Enterprise & Mobile Applications in a timely, efficient and effective manner.

Responsibilities

• To be fully conversant with the various functionalities of the in-house Dormitory and Logistics Enterprise Application and other Applications from time to time.
• To test, train and support Users on these Applications and new functional modules added from time to time.
• To prepare weekly/monthly reports to the Head Technology for completed project execution matters such as progress of the work, outstanding matters, etc.
• To prepare project documentations, eg. project progress report, Software Requirement Specs documents, UAT report, project final delivery report, user manual, etc.
• To execute weekly technology related maintenance support to all User location to ensure smooth running of the application and related hardware.
• To record all corrective actions and communicate with vendors to avoid recurrences.
• To perform co-ordination between the Technology Department and other internal departments
• To co-ordinate with the Software Vendor & Systems Integrator to ensure the project is delivered based on the agreed specifications and within the timeline.

Requirements

• Diploma or degree holder with at least 2-years’ experience in Enterprise & Office Productivity project coordinating.
• Knowledge in web and mobile technologies and Amazon Web Services.
• Excellent communication and interpersonal skill.
• Diligent attitude and willing to learn & work independently.