IT Support Engineer

Responsibilities:

• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
• Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
• Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
• Effective participation in IT projects and initiatives aimed at improving service improvement as well as process improvements.
• IT equipment asset management and tracking.
• Provisioning of computer equipment (laptop, desktop, monitors, etc).

Skills / Experience

• Experience in IT Support or related areas.
• Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools.
• Strong customer service orientation and a commitment to delivering high-quality support to end-users.
• Good verbal and written communication skills with the ability to convey technical concepts to non-technical users.
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a collaborative team.