IT Support Engineer

SHINY PEOPLE HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide field support and post-sales implementation. This role involves troubleshooting, hardware maintenance, and customer management in a dynamic environment. Candidates with a diploma in IT and relevant certifications will thrive in this position. Join a forward-thinking company that values self-improvement and offers opportunities to work with the latest technologies. If you have a passion for IT and a knack for problem-solving, this is the perfect opportunity for you!

Qualifications

• 1-2 years experience in IT field support.
• Certifications like CompTIA A+ or relevant certifications preferred.

Responsibilities

• Provide field support based on SLA and perform standby duty.
• Conduct troubleshooting and hardware replacement.

Skills

Field Support

Troubleshooting

Customer Management

Communication Skills

Problem Determination

Education

Diploma in IT

Tools

Microsoft Windows Server

Linux/Unix

Virtualization Solutions

x86 Hardware

Job description

Job Description:

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotational basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware, troubleshooting of operating system, incident ownership and customer management
• Housekeeping of equipment residing at designated platform area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes
• Any other ad-hoc assigned by superior

Requirements:

• Minimum 1 - 2 years’ experience in similar field
• Minimum Diploma holder in an IT related discipline
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Able to communicate clearly and concisely, both orally and in writing
• Able to lift and move computer parts of up to 15KG for parts replacement
• Able to assemble and disassemble a server or desktop computer
• Able to perform system rack mounting with minimal support
• Candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support are welcome too

Working Hours:

• Monday to Friday: 9am-6pm